Introducing Proactive-Helpdesk

For years, IT companies and clients have been working against each other. Something breaks; the IT Company comes out to fix it, followed by a big bill.

That’s all about to change. With Proactive-Help from KITS, we work with you to make sure that things don’t break in the first place. Using a flat-fee month approach to billing, our incentive is to keep your network running smoothly. The better we do our job, the less you’ll see of us, and the more you’ll get out of your network. Finally, you can stop paying for downtime.

What is Proactive-Helpdesk?

Proactive-Helpdesk is our new practical service that keeps your business-critical technology running at peak performance and reduces your network downtime.

Proactive-Helpdesk means that you no longer have to worry about maintaining your network, workstations, or servers. We do it for you.

How does it work?

By using proactive, round-the-clock monitoring, we can identify and address technical issues before they become a problem. We constantly monitor your workstations, servers, and network performance in order to diagnose potential issues that could eventually become a disaster, and prevent them without affecting your productivity – or your checkbook.

So why should I buy it?

You don’t have to be a multinational corporation for your business to depend on technology. Even in small and medium-sized companies, network downtime can mean major costs in repairs and can reduce productivity. By knowing when a problem is coming, and taking care of it before it does, you can have peace of mind.