FEATURES & BENEFITS

As a KITS client, you’ll receive impeccable service from your very own IT Manager – dedicated to visiting you onsite on a regular basis. Not only will he or she take care of any difficulties, but they’ll provide standard maintenance and planning. As always, you get what you pay for every month. Essentially, KITS becomes “Your IT Department” without the overhead and hassle of maintaining personnel.

Your business success depends on your IT Infrastructure. You need KITS to deliver proactive services that not only keep your network up and running, but running effectively and efficiently.

KITS Proactive-Helpdesk complete “managed services” package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

Quick Response

Proactive-Helpdesk can monitor what issues are affecting your network and will respond before they become critical— such as a server running low on memory. Automatic alert dispatch to Expert Helpdesk guarantees a quick response to problems at your site. Many times we can fix any problems remotely!

Security Monitoring

Software content control allows you to ban high-bandwidth interactive games or illegal peer-to-peer file sharing which monopolize business resources and promote viruses and spyware. Gain control of what your employees do on the internet.

Graphical Performance Reporting

Scheduled executive reporting, automatically generated and sent directly to your email address. Easy to understand graphical reports with “un/acceptable threshold” lines. Makes capacity management and upgrade planning simple.

Remote Management & Communication

Proactive-Helpdesk can minimize disruptions to the work environment by remotely resolving issues using a secure system. If an issue arises that requires on-site assistance, prior in-depth knowledge allows us to send fully prepared specialists who can resolve the issue faster than every before. Network monitoring services monitoring and alerting (POP3, HTTP, FTP and others) allows us to predict possible network issues with pinpoint knowledge.